Search API

  • Created:
  • / Author: IZIHelp

SEARCH REQUESTER

The API response contains 2 data fields: total tickets and hasNext. If hasNext: true, it means there is more data available, and pagination should be applied.

Example: api/search/ticket?query=status:new&limit=15&skip=15

POST https://{sub_domain}.izihelp.com/api/search

  • SEARCH CUSTOMER BY EMAIL
{ 
 "type":"requesters",
 "query":"email:example@gmail.com"
}
  • SEARCH CUSTOMER BY PHONE NUMBER

Note: When searching, you need to remove the leading zero. For example, if the customer’s phone number is ‘0908936000’, you should search as follows:


{
 "type":"requesters",
 "query":"phone:908936000"
}
  • SEARCH ALL REQUESTS OF A CUSTOMEUse the requester_id to find all requests associated with the customer.