♦ Total chat: Shows the total number of chats initiated by customers, including how many were handled and how many were missed.

♦ Agent online: Tracks the duration agents were online for chat.

♦ Rating: Displays the number of chats rated as good/bad for each agent.

(1) Report chat

(2) Reporting period

(3) Select Agent for Report

(4) Total chat

(5) Chat served

(6) Chat missed

(7) Report agent online

(8) Report rating