The request includes the information explained in the table below:

subject	Title of the ticket
content	Content of the ticket
status	The status of the request includes: {0: new, 1: open, 2; pending, 3: solved,}
agent_id	ID of the assigned user.
group_id	ID of the assigned group.
requester_id	ID of the requester.
user_id	ID of the ticket creator or the person who added the comment.
cc_agents	ID of the agents CC’d on the request. [{id1},{id2},…]
type	The type of ticket includes: {1: question, 2: incident, 3: problem, 4: task}
priority	The priority of the ticket includes: {1: low, 2: normal, 3: high, 4: urgent}
tags	Assign tags to the request. [{tag1},{tag2},…]
fields	Ticket information (label set). {field_key1:value1, field_key2:value2,…}

API to Create a Request

POST api/1.1/ticket/

To create a request, the following information is required: subject and comment.

The other information is optional and can be added based on your needs.

To create a resolved request, the agent_id is required.

Example:

{
 "ticket":{
    "subject":"How much does it cost?",
    "status":0,
    "priority":1,
    "type":"2",
    "requester_id":"64c89165f07f19292585ab47",
    "agent_id":"64a7865518ebb62973b10877",
    "group_id":"644a31b0e8484a0ad705ebc1",
    "tags":["123","456"],
    "fields":{
       "list": "men",
       "class": [
          "1"
       ],
       "age": "7",
       "store": "bhx"
       }
    },
"comment":{
    "content":"How much does it cost?"
   },
"user_id":"64c89165f07f19292585ab47" //user_id=requester_id nếu người tạo là khách hàng
}

THÊM COMMENT

POST api/1.1/comment

{
 "comment": {
    "content": "Does it come with a warranty?"
  },
 "user_id": "64a7865518ebb62973b10877",
 "ticket_id": "650bef14628652571b56940a"
}