The request processing workflows configured in this section will run automatically every hour without any manual interaction.

For example, if automation is used to close tickets that were resolved 4 days ago, the system will scan all tickets every hour. Any ticket that meets the condition of being resolved 4 days ago will be changed to a closed status.

To add an automation, users with Admin permissions or higher can follow these steps:

Go to Menu > Automation > Add Automation.

(1) Enter Automation’s name

(2) All Conditions: Any tickets that meet all the conditions in this section.

(3) Any Conditions: Any tickets that meet at least one of the conditions in this section.

(4) Perform these actions: The actions will be executed when the ticket meets the conditions in sections (2) and (3).